Behavior Development Solutions

System Requirements

PC’s

  • Windows 7, VISTA or XP: Latest version of Google Chrome, Internet Explorer or Mozilla Firefox that will run on the operating system.
    • Note: Microsoft is no longer supporting these Operating Systems
  • Windows 8 or higher:  The latest version of Google Chrome, Mozilla Firefox, Edge or Internet Explorer.
  • Do not use the AOL-browser


Macs

  • OS X 10.8 or earlier: the latest version of Google Chrome or Safari
    • Note; Apple is no longer releasing updates for these Operating Systems
  • OS X 10.9 or later: The latest version of Google Chrome, Mozilla Firefox or Safari
  • OS X 11: Google Chrome or Mozilla Firefox. The latest version of Safari can be problematic
  • macOS: the latest version of Google Chrome, Mozilla Firefox or Safari
  • Do not use the AOL-browser

Mobile Devices

  • Latest version of Google Chrome, Safari, Firefox

BDS offers limited technical support for all systems. Should an issue occur while using the program, these recommendations may resolve the issue:

1. Try another browser
2. Hard refresh your browser. Directions: http://refreshyourcache.com/en/cache/
3. Clear your cache. Directions: https://kb.iu.edu/d/ahic

If the issue remains, contact support@behaviordevelopmentsolutions.com. Please include your name, username, device and browser (be specific), and any other information including screen shots if possible. 

A positive customer experience is important to us and it is our goal to resolve any problems as soon as possible. Customer service hours are 9 am to 11 pm (Eastern Time) 7 days a week excluding major holidays. E-mails and phone calls are returned within 24 hours. If you do not hear from us within 24–48 hours, please contact us again. There may be a communication problem that prevented a response on our part. 

By Email: For customer service, sales, and technical support, please e-mail support@behaviordevelopmentsolutions.com

Phone: Toll-free 866-8behave (866-823-4283) or 203-527-8531
Fax: 475-235-3169

Mailing Address: Behavior Development Solutions 319 White Ave Middlebury, CT 06762